Terms of service

01

About these terms

These terms govern your use of the DUMO websites, the DUMO Cloud console and every DUMO app (together, “DUMO”). By creating an account or using DUMO, you agree to them. If you use DUMO for a business, you accept them on its behalf and confirm you can.

02

Who we are

If you are in Nigeria, DUMO is provided by DUMO Cloud Limited (RC 7171818), Port Harcourt, Rivers State, Nigeria. Everywhere else, DUMO is provided by Chigisoft Limited (Corporation no. 1447679-4), Calgary, Alberta, Canada. “DUMO”, “we” and “us” mean the company for your country.

03

Your DUMO account

• One account and one sign-in for every DUMO app.
• You must be at least 18, or the age of majority where you live.
• Keep your details accurate and your sign-in methods safe. Two-factor authentication is optional and recommended.
• You are responsible for activity on your account and in the businesses you own.

04

Clouds, plans and billing

• Each cloud — Business, Creator and Developer — is a separate subscription. Every app in a cloud is included, and new apps join at no extra cost.
• Starter is billed monthly. Pro is billed monthly, or yearly at 50% off. Developer Cloud is billed once a year.
• Prices are set for the country on your account and shown in its currency. Nigerian prices include VAT; Canadian prices are before GST or other sales tax, shown at checkout.
• Plans renew automatically until you cancel. If a payment fails we retry after 3 and 7 days.
• Upgrades apply straight away; downgrades apply at the end of the current period.

05

Trials, cancelling and refunds

• Business Cloud and Creator Cloud start with a 14-day free trial — everything unlocked, no card needed. Developer Cloud has no trial.
• You can cancel at any time in the console. You keep access until the end of the period you paid for.
• DUMO plans are non-refundable.
• When a trial or plan ends, that cloud’s apps become view-only until you subscribe again. Your data stays until you delete it.

06

DUMO credits

• One credit wallet per account, shared by every cloud and app.
• Credits are sold in packs (minimum 10) and are non-refundable.
• Starter includes 1 bonus credit a month and Pro includes 10. Bonus credits are used first, reset on the 1st and don’t carry over. Credits you buy don’t reset.
• Current usage rates are shown in the console. You can set monthly spending limits per business and per app.

07

Your content and your customers

• You own your content and your customer relationships. You give us permission to host, store and process them only to run DUMO for you.
• Your customers, contacts and learners never need a DUMO account. Your terms with them are yours; schools and stores built on DUMO show a short DUMO platform notice.
• You are responsible for having the rights to everything you upload or sell.

08

Payments you receive

• You connect your own payment providers, such as Stripe, Paystack, Flutterwave, Squad and Bachs. Their terms apply to those payments.
• DUMO charges no platform fee on sales made through your own provider.
• DUMO is not a bank and does not hold your money. Refunds and disputes with your customers are between you and them.

09

DUMO AI

DUMO AI proposes, you confirm, and only then does it act. It can never do more than your own permissions allow, and there is always a manual way to do the same thing. Review what it drafts before you send or publish it; it is not professional advice. Some AI features may use credits.

10

Acceptable use

Don’t use DUMO to break the law, send spam, share malware, infringe others’ rights, harass people, impersonate anyone, scrape or reverse-engineer DUMO, or resell access. Emails and texts sent through Reach or DES must go to people who agreed to hear from you and must include a working unsubscribe. We may suspend content or accounts that break these rules. Report abuse to [email protected].

11

Support access

Our support team can only enter your account with a 6-digit support PIN you create. Each PIN works once, lasts 30 minutes and is View only or View and act. Sessions are shown with a banner, and you can end them at any time.

12

Developer Cloud and APIs

Keep your API keys private; you are responsible for calls made with them. APIs have fair-use rate limits. Usage is mostly pay-as-you-go from your credit wallet. DEB is free to use without a plan; sending email always goes through DES. We give notice before breaking changes to an API.

13

Availability and changes

We work to keep DUMO available, but we can’t promise it will be uninterrupted — for example during maintenance, network or power failures, or events beyond our control. We may improve or change features; we’ll tell you in advance about changes that materially reduce what your plan includes.

14

Suspension and closing your account

You can close your account in the console. We may suspend or close an account for non-payment, a serious or repeated breach of these terms, or where the law requires it. Where we can, we’ll warn you first and give you a chance to export your data.

15

Liability

DUMO is provided “as is” to the extent the law allows. We are not liable for indirect or consequential losses, lost profits or lost data. Our total liability for any claim is limited to the fees you paid us for the affected cloud in the 12 months before the claim. Nothing here limits liability that can’t be limited by law.

16

Governing law and disputes

If you are in Nigeria, these terms are governed by the laws of the Federal Republic of Nigeria, and disputes go to arbitration in Port Harcourt under the Arbitration and Mediation Act 2023. Everywhere else, they are governed by the laws of Alberta and the federal laws of Canada that apply there, and disputes go to the courts of Calgary. We’ll always try to resolve things informally first.

17

Changes to these terms

We’ll email you or show a notice in the console at least 30 days before material changes take effect. Continuing to use DUMO after that means you accept the new terms.

18

Contact

Legal: [email protected]

Billing: [email protected]

Support: [email protected] or live chat in your console

Chigisoft Limited (Corporation no. 1447679-4), Calgary, Alberta, Canada

DUMO Cloud Limited (RC 7171818), Port Harcourt, Rivers State, Nigeria